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HEX X3 Pro with Free i8 mini keyboard remote

$244.99 $229.99

The HEX X3 Pro is a technically advanced, full featured 4K media box. There are many unique and innovative features built into the box. With all the high-end specs you need for crisp, smooth streaming and a fast quad-core processor, you will get a true home theatre experience. It now comes bundled with a Free i8 Mini keyboard remote control.

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The HEX X3 Pro 4K media box uses the advanced Amlogic S905X3 Quad-core processor and the Mali-G31 GPU processor for crisp, smooth 4K video streaming. There is an LED front display showing the time and connection status, and a programmable dynamic RGB lighting front panel. The X3 Pro has a huge 4GB RAM and 32GB of storage and includes advanced dual Wi-Fi 2.4 and 5.8 GHz connectivity. Some unique features of the box include programmable shortcut keys on its remote control, screen rotation functionality for business uses, a virtual mouse feature for Netflix and YouTube, and a customized, easy to use User interface. With premium hardware components and advanced media centre software, the X3 Pro offers faster application loading and reliable wireless connectivity for smoother video streaming, bringing the online world to your TV.

The i8 is a mini QWERTY keyboard and mouse Touchpad combo device. It’s a great addition to your HEX media box. Perfect for searching or navigating on your TV screen or computer. It uses a USB interface adapter at 2.4 GHz to connect with your device. This remote uses a rechargeable battery and has a backlight feature that lights up the keyboard to help you see the keys in low light. The i8 is small enough to make it very portable, perfect for travelling with your PC, Tablet, Android TV Box, or Game console.

Additional information

HEX X3 Pro Features

-Advanced Quad-core CPU for fast HD, 4K and 3D streaming
-4G RAM for quicker processing with large 32G internal storage, plus a useful micro SD card reader for extra storage
-The latest Android 9.0 with easy to use User Interface
-Programmable Remote control
-Frameless LED front display and attractive RGB lighting feature
-Includes Google Assistant. With a voice remote (not included) you can use voice commands to control many of the popular apps found on the X3 Pro
-A USB 3.0 port for super-fast file transfers
-Dual Wi-Fi and Direct LAN connection
-Bluetooth for connecting wireless speakers and headphones for more sound/audio options
-Capable of using specialized software for enhanced streaming of video and audio files and even live TV channels

Specifications

CPU: Amlogic S905X3 2 Quad-Core 64-bit Cortex-A55 @ 1.7 GHz
GPU: ARM Mali-G31 MP2, 4K@60fps, H.265 10bit HEVC decoding
OS: Android 9.0 Pie
RAM: 4GB DDR3
Storage: 32GB eMMC with SD card slot (up to 64GB)
Wi-Fi: 802.11 b/g/n/ac, Dual Band 2.4GHz/5.8GHz
Interface: Bluetooth 4.2, HDMI 2.1, Optical sound port, AV port, 1xUSB 2.0, 1xUSB3.0
Ethernet: RJ-45 port up to 10/100Mbps
Remote control: Enhanced Wide-angle IR Remote

i8 Mini Keyboard Remote

Operating range: 15 meters(MAX), without signal disturbance and no direction limit.
Operational voltage: 3.3V
Charge Voltage: 4.4V ~ 5.25V
Modulation: GFSK
Layout: US
TX Power: less than +5dBm
Frequency tolerance: +/-30ppm
Power consumption: 55mA(on), 1mA(sleep)
Battery Type: Built-in lithium-ion battery

What's in the box

1 x HEX X3 Pro media box
1 x IR Remote control
1 x Power adapter
1 x HDMI cable
1 x User manual

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FAQs

HEX X3Pro (10)

You can connect the HEX X3 Pro to your network and the Internet via Wi-Fi connection or directly by Ethernet cable.

  • For a direct Ethernet connection, you will require a RJ45 cable with preferably a Cat 5e or better rating. Simply connect the cable to an Ethernet port on your router and connect the other end of the cable to the Ethernet port on the back of the HEX. The HEX will be automatically connected.
  • For a Wi-Fi connection:
    • From the HOME screen, click on the Settings icon (the Tools icon), then click on Network & Internet
    • Select Wi-Fi on the menu (it should say ‘Not connected’) and on the Wi-Fi screen turn the Use Wi-Fi switch ‘On’ (if it is not already on).
    • Find your router name and click on it.
    • Enter a password if necessary. Note: Passwords are case sensitive.
    • Wait for the message under the router name to say ‘Connected’. You are now connected to your network and the internet.

Note: If the message under the router name says ‘Saved’ then you are not connected. This may be caused by an incorrect password, or if there is already an Ethernet cable connected to your box.

Category: HEX X3Pro

If you find that you are not seeing some items on the top or bottom of your TV screen while using the HEX X3 Pro, it could mean that the display settings on your HEX needs calibrating. To do this, follow the instructions below. NOTE: This requires that the Launcher be changed to the original MediaBox launcher.

First you need to change the Home screen user interface app to the ‘MediaBox’ launcher.

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Apps & notifications from the menu.
  • Scroll down to Default apps and click on it.
  • Click on Home app (‘Top TV Launcher 2’ should be the listed Home app).
  • Select ‘MediaBox’ Launcher. The original launcher HOME screen will appear.

How to change the display size.

  • From the HOME screen click on Settings, then scroll down and click on Advanced settings
  • Click Screen position and select Zoomout screen to adjust the screen scaling to bring the edges of the screen in to view, (scaling between 90 to 95% is usually enough for most TVs). Once you see a dark border on the edges of the screen you have now calibrated your screen to match your TV.

To adjust your screen to see the image larger, simply click on Zoomin screen from the Screen position menu.

Now you need to revert to the X3 Pro HOME screen:

  • Use the ‘Back’ button on your remote control to go back to the Advanced Settings menu, then click on More settings
  • Click on Apps & notifications from the menu.
  • Scroll down to Default apps and click on it.
  • Click on Home app (‘MediaBox Launcher’ should be the listed Home app).
  • Select Top TV Launcher 2. The HEX X3 Pro launcher HOME screen will appear and be reset as the default HOME screen.

Category: HEX X3Pro
  • From the HOME screen, click on the Settings icon (the Tools icon), then scroll down to System and click on it.
  • Scroll down to Date & time and click on it.
  • Click on Select time zone and choose the time zone you wish to use for your location.
  • To use the time from your network (the Internet connection) switch ‘On’ the option Automatic date & time.
  • To set the 24-hour format, switch ‘On’ the option Use 24-hour format
Category: HEX X3Pro

If you find you are not able to stream content on the HEX or the streaming is ‘sticking’ or ‘buffering’ frequently, you may be having trouble with your internet connection. To test the speed of the internet connection coming from your router:

  • From the HOME screen find the app Speedtest (icon looks like a green speedometer) and click on it.
  • Wait for it to say Begin Test and click on it. The Download and Upload speeds will display on the screen. A speed of 25Mbps or higher is recommended for smooth streaming.
  • If you are not getting a strong enough signal to stream smoothly on your device, contact your dealer who can recommend several options for improving the streaming quality.

Note: You will need a pointer device such as an Air-Mouse remote control to navigate through the Speedtest app.

Category: HEX X3Pro

Here is a brief description of the apps found on the HEX X3 Pro. 

*Depending on when you purchased your HEX, some apps may be different. You can find all the apps currently installed on your HEX by clicking on the small arrow at the bottom of the HOME screen and going to the App Draw (icon looks like a Rubik’s Cube).

  • AirScreen: An easy-to-use app that lets you use your device like a Chromecast.
  • AnyDesk: This app is used for remote access to your box. You may be asked to open this app by the HEX support team when troubling shooting your box remotely.
  • App Installer: Used to install Android apps onto the HEX. This app finds and lists all ‘.apk’ files on the local storage and on any USB connected drive, and lets you select which ones you wish to install.
  • Google Assistant: This is a Google app that uses artificial intelligence to act as a virtual assistant for the user to perform tasks on the device.
  • CetusPlay For TV: This app lets you control your HEX using your smartphone or other mobile device. It requires you to install this same app on your mobile device to be able to communicate with your HEX.
  • Chrome: This is Google’s app for browsing the Internet.
  • Clock: This is the Android clock app. The user can set the time and set alarms.
  • ColorLED Setting: This is a unique app only available on the HEX X3 Pro. It lets you program the LED lights at the front panel of your box.
  • ES File Explorer Pro: This is a file browsing app that lets you access the files in the local storage or on any connected USB drives.
  • File Browser & Files: Two more file browsing apps.
  • Gallery: Use this app to view pictures stored on the local storage or any connected USB drives.
  • Miracast: This app allows you to connect another Android device via your Wi-Fi network to HEX media device and ‘cast’ whatever is showing or playing on the connected device onto your TV.
  • Netflix: A movie and TV show streaming app. This app requires a paid subscription to access the content.
  • PIA VPN: This is Virtual Private Network app. It requires a subscription from the company Private Internet Access. You can use the Buy Now in the app to subscribe.
  • Play Store: Google’s app market for finding and installing 1000’s of apps that can run on the HEX.
  • Popcorn Flix: A free streaming app for streaming movies and TV shows.
  • Prime Video: A movie and TV show streaming app. This app requires a paid subscription with Amazon Prime to access the content.
  • Red Bull TV: This app offers you free access to Red Bull’s sports and entertainment videos. It functions similarly to YouTube.
  • Settings: This app allows the user to adjust/modify, add or remove different features on the HEX. Care should be taken when making settings changes to the device and some changes may cause adverse effects on how the device functions.
  • Shortcut key: Another unique app only found on the HEX X3 Pro. Use this app to program the number keys found on the standard remote control as shortcut keys to Open apps on your HEX.
  • Speedtest: This is a very useful app for measuring the download and upload speeds of your Internet service as received on the HEX.
  • Spotify: This is a music streaming service that allows users to play 1000’s of sounds and albums. This app has a free version and a paid subscription version.
  • TiviMate: With this app you can add your IPTV providers channels to watch live TV on your HEX.
  • Top TV Launcher 2 Settings: This app can be used to change the settings on your HOME screen. Your HEX X3 Pro HOME screen is highly customized, and care should be taken when making settings changes to the device as some changes may cause adverse effects on how the device functions.
  • Tubi: A free streaming app for streaming movies and TV shows.
  • TV Store: An app store like Google PlayStore. You can find many free entertainment apps here.
  • UPDATE: This app searches for any system updates for your HEX.
  • Voice Search: This is a Google search app that uses voice commands. You will need a remote control that includes the Voice button and microphone feature to operate.
  • XAPK Installer: Used to install Android apps with the extension ‘.xapk’ as well as regular ‘.apk’ Android app files.
  • YouTube: This is a Google app used for streaming public domain videos over the Internet.
  • Music and Video playing apps:These apps allow you to play video and music files found on the local storage or any connected USB drive. Most sound and video file formats are accessible through these apps. Here are some apps for video and music playing: AM Player, Media Center, Movie Player, Music, MV Cast Player, MX Player, T Player.

Click here to find other useful apps for your HEX media box. You will need to register to access this website.

Category: HEX X3Pro

Sometimes an app may stop responding or simply not work correctly and it may be necessary to stop and restart the app. You can use ‘Force stop’ to close an app. Here’s how to this.

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Apps & notifications from the menu.
  • If the app is not in the ‘Recently opened apps’ list, click on See all apps.
  • Find the app you want to force stop and click on it.
  • Click on Force Stop, then click OK. The app is now stopped and cleared from memory, and you can click on the app again to restart it.

Warning: When you ‘Force stop’ an app you may lose your data or configuration settings for that app.

Category: HEX X3Pro

If you used Chrome or Google Play Store you may have logged into a Gmail account to do so. You can find out what Gmail account, if any, are logged into your HEX.

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Accounts.
  • If you have accounts logged onto the HEX, it will be listed on the screen.
  • For Google accounts click on Google.

Click here to learn how to log into an account on your HEX.

Category: HEX X3Pro

To find any email account that is logged in on the HEX:

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Accounts in the menu.
  • All accounts logged in on the HEX will be listed on the screen. For Google accounts click on Google.

To remove an email account:

  • From the Accounts screen click on the account you wish to remove. For Google accounts click on Google to find the account and click on it.
  • Once you have selected the account to be removed, click the 3 dots in the top right of the screen to show the menu.
  • Click on Remove, then confirm.

To add an email account:

  • From the Accounts screen click on Add account.
  • Choose the type of account you wish to add and follow the instructions.
Category: HEX X3Pro

There are many languages included in Android. To change the default language:

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Apps & notifications in the menu.
  • Scroll down to System and click on it, then click on Languages & input.
  • Click Add a language to find the language you want to change to.
  • All the languages set on the HEX will be listed.
  • Scroll through the list to find the language you desire and click on it. It will be added to the list of languages.
  • To switch to a different language as the default language for menus, etc., click and drag the one you wish to have as default to the top of the list. NOTE: You will need a mouse pointing device to drag an item on the screen.
  • You can also remove a language from your list by clicking on the check box and clicking the ‘garbage’ icon.
Category: HEX X3Pro

Sometimes you may need to reinstall an app on the HEX because it has stopped functioning properly. Before you try the reinstall you can try a Force stop to see if that fixes the problem. However, if you must reinstall the app you will need the app’s ‘.apk’ file. If you have saved a copy of the ‘.apk’ file in the storage area of your HEX or on a USB stick or other portable storage device, simply find the file using a file browser on the HEX and click on the file to reinstall.

If you do not have a saved copy of the app’s ‘.apk’ file and the app is currently installed on your HEX, you can find a copy of its ‘.apk’ file using the file browser app ES File Explorer. Here’s how:

  • From the HOME screen, click on the ES File Explorer app (blue and white icon with ‘ES’ on a file folder). Note: It is much easier to navigate in ES File Explorer using an air-mouse remote.
  • In ES File Explorer, on the left side of the screen find the menu item Local. Just below it there should be the item Homepage. If Homepage is not there, click on Local and Homepage should appear below it.
  • Click on Homepage. On the upper right area on the screen there is an icon called APPS (green icon that looks like an android). Click on it to open the installed apps folder.
  • Find the app you need to reinstall, click-and-hold on the app to select it. On the bottom area of the screen, click on Backup to copy the app’s ‘.apk’ file.
  • Click the Backbutton on your remote to go back to the Home folder and find and click on the Backups folder, then the Apps folder. You should see the app you selected now stored in the Apps folder.

Before reinstalling the app, you need to uninstall the current version.

  • From the HOME screen, click on the Settings icon (the Tools icon), then click on Apps & notifications in the menu.
  • If the app is not in the ‘Recently opened apps’ list, click on See all apps.
  • Find and click on the app and click Uninstall, then click OK. The app will now be uninstalled.

Now you can go ahead and reinstall the app.

  • From the HOME screen, click on the ES File Explorer app.
  • In ES File Explorer, on the left side of the screen find the item Local. Two lines below it there should be the item Home, click on it.
  • Click on the folder Backups, then Apps and click on the app you previously saved and wish to reinstall.
  • Click on Install in the Message box, then click Install again in the lower right corner.
  • Once completed, click Open to open the app or click Done and then Exit to exit ES File Explorer.
Category: HEX X3Pro

TV Boxes (5)

For some menu items or options on the HEX, and to use certain apps, you may require a mouse pointer on the screen. If you do not have an air-mouse type device, you can simply use the mouse pointer feature on the HEX standard remote. To activate this feature, find the ‘mouse’ button on the HEX remote and press it once. There will not be any indication that the mouse pointer feature is on, so to test it, simply press one of the arrow keys (up, down, left or right key) on the remote, the mouse pointer should appear and move in the direction of the arrow key you are pressing. To switch off this feature, simple press the ‘mouse’ button again. It is recommended you use some type of wireless mouse device when navigating on the HEX as it greatly enhances the overall experience of using the device.

Your dealer can offer different types of air-mouse remotes that are compatible with the HEX.

Category: TV Boxes

The HEX is an Android device, similar to an Android tablet or phone. You can use Google PlayStore to find and install apps onto your HEX. You can also install apps (.apk files) by copying the file from a USB or other storage media onto the HEX and then installing it through a file browser such as the app ES File Explorer.

Category: TV Boxes

If you find you are not able to stream content on the HEX or the streaming is ‘sticking’ or ‘buffering’ frequently, you may be having trouble with your internet connection. To test the speed of your internet connection coming from your router:

  • From the HOME screen go to the App Draw (the icon that looks like a Rubik’s Cube).
  • Find the app Speedtest and click on it.
  • Wait for it to say Begin Test and click on it. The Download and Upload speeds will display on the screen. A speed of 25Mbps or higher is recommended for smooth streaming.
  • If you are not getting a strong enough signal to stream smoothly on your device, contact your dealer who can recommend several options for improving the streaming quality.

Note: You will need a pointer device such as an Air-Mouse remote control to navigate through the Speedtest app.

Category: TV Boxes

Like most electronics, a simple restart of the device normally fixes any freezing and glitches on the system. Just unplug the power supply, wait about 10 seconds and plug it back in. Wait for the HOME screen to appear and try the app again.

If you continue to experience problems with the particular app, it’s possible the app has become corrupted. This can happen for several reasons especially if the app downloads data from the Internet. You may need to reinstall this app. To do so see the FAQ on how to reinstall an app.

Category: TV Boxes

The HEX TV Box can only be connected to one TV at a time using the HDMI port on the HEX and on your TV. If you wish to use the HEX on another TV you can disconnect it from one TV and reconnect it to another TV. But if you want to use the HEX on both TVs at the same you will need to get another HEX to connect to the second TV.

Category: TV Boxes

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